Shipping & Returns

At Golf Master Shop, we’re committed to providing premium golf equipment and apparel to players worldwide. Our shipping and returns policies are designed to offer convenience and peace of mind for our discerning customers.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays).

Shipping Options

We offer two shipping methods to meet your needs:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days delivery after dispatch)
• Free Shipping: Available for orders over £50 via EMS (15-25 business days delivery after dispatch)

International Shipping

We ship globally (excluding Asia and certain remote regions). International customers are responsible for any customs duties or import taxes that may apply.

Returns & Exchanges

We stand behind the quality of our products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order for a full refund or exchange.

Eligibility Requirements

To qualify for a return or exchange:

• Items must be unused and in original condition
• All original packaging, tags, and labels must be attached
• Proof of purchase is required

Non-Returnable Items

For hygiene reasons, these items cannot be returned unless faulty:

• Golf gloves
• Golf socks
• Golf base layers
• Golf headwear

Return Process

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Details of item(s) for return/exchange
• Reason for return/exchange

Step 2: Receive Return Authorization

Within 1 business day, we’ll email you:

• Return authorization number
• Return shipping instructions
• Prepaid return label (for faulty items only)

Step 3: Package and Ship Your Return

Securely package your items with all original packaging and documentation. Ship to:

Golf Master Shop Returns
42 Greaves Rd
Lancaster, GB LA5H 7HG

Step 4: Processing Your Return

After we receive your return, we’ll inspect it and process within 3-5 business days. You’ll receive email confirmation when completed.

Refund Information

Refunds are issued to your original payment method:

• Credit/Debit Cards: 3-5 business days after processing (appears on your statement in 5-10 business days)
• PayPal: 1-3 business days after processing

Original shipping fees are non-refundable except for incorrect or faulty items.

Exchange Policy

For size or product exchanges:

• We’ll ship your replacement once we receive your return
• If the replacement costs more, you’ll be invoiced for the difference
• If it costs less, we’ll refund the difference

International Returns

Customers outside the UK are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and keeping proof of postage.