At Golf Master Shop, we stand behind the quality of our premium golf equipment and apparel. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your complete satisfaction.

Our Returns Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and labels must remain attached
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

  • Golf gloves
  • Golf socks
  • Golf base layers
  • Golf headwear

These exceptions align with our commitment to providing premium, hygienic golf apparel to our discerning customers.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Golf Master Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of item(s) for return/exchange: – Product Name: – Size/Color (if applicable): – Reason for return/exchange: Please advise on next steps for returning the item(s). Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 1 business day, our team will email you:

  • Return authorization number
  • Return shipping instructions
  • Prepaid return label (for faulty items only)

Step 3: Package and Ship Your Return

Securely package your items including all original packaging and documentation. Affix the provided return label (if applicable) and ship to:

Golf Master Shop Returns
42 Greaves Rd
Lancaster, GB LA5H 7HG

Step 4: Processing Your Return

Once received at our warehouse, we will inspect your return and process within 3-5 business days. You will receive email confirmation when your refund or exchange is processed.

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: 3-5 business days after processing (appears on your statement in 5-10 business days)
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable except in cases of incorrect or faulty items.

Exchange Policy

For size or product exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the replacement item is more expensive, you’ll be invoiced for the difference
  • If less expensive, we’ll refund the difference

International Returns

Customers outside the UK are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and retaining your proof of postage.

Tournament Preparation Tip

When ordering time-sensitive equipment for upcoming tournaments, please double-check sizing charts and product specifications to avoid the need for returns that might affect your preparation schedule.

For any questions about our returns policy, please contact our Lancaster-based customer service team at [email protected].