Welcome to Golf Master Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium golf equipment, delivery services, and customer care. Whether you’re a club professional or a weekend golfer, find the information you need below.

Product Questions

What types of golf products do you offer?
Our curated selection includes:
  • Golf clubs (drivers, fairways, putters)
  • Golf balls from top brands like Bridgestone and Callaway
  • Golf bags (stand bags and cart bags)
  • Performance golf apparel (shirts, shorts, base layers)
  • Footwear and accessories (gloves, belts, socks, headwear)
We focus on premium equipment that enhances your game while offering excellent value.
How do I choose the right golf equipment for my skill level?
Our product descriptions include guidance on suitability for different playing levels. For clubs, we recommend:
  • Beginners: Game improvement clubs with larger sweet spots
  • Intermediate: Balanced performance clubs
  • Advanced: Tour-level precision equipment
When in doubt, email our product specialists at [email protected] with details about your game.

Ordering & Account

What payment methods do you accept?
We accept all major credit/debit cards:
  • Visa
  • MasterCard
  • JCB
We also accept PayPal for secure checkout. All transactions are encrypted for your security.
Can I create an account to track my orders?
Currently, we operate a guest checkout system, but all orders receive:
  • Email confirmation with order details
  • Shipping notifications with tracking links
  • Delivery updates from our carrier partners
We’re developing a member account system for future enhanced features.

Shipping & Delivery

What are my delivery options?
We offer two reliable shipping methods:
Standard Express Delivery (£12.95)
• 10-15 business days via DHL/FedEx
• Priority handling with real-time tracking
• Recommended for urgent orders
Free Economy Delivery (Orders over £50)
• 15-25 business days via EMS
• Perfect for non-urgent bulk orders
• Same careful packaging as express
Pro Tip: For tournament preparation, order with express shipping at least 3 weeks in advance.
Do you ship internationally?
Yes! We proudly serve golfers worldwide, excluding some remote areas in Asia. Our global network with DHL, FedEx, and EMS ensures your golf equipment arrives safely, whether you’re in Lancaster or New Zealand. During checkout, simply enter your address to confirm delivery availability.
How long does order processing take?
We commit to:
  • 1-2 business days for careful order processing and packing
  • Dispatch notifications with tracking information
  • Weekend orders processed the following business day
For fastest processing, order golf shoes and gloves early in the week.

Returns & Exchanges

What is your return policy?
Our satisfaction guarantee includes:
  • 15-day return window from delivery date
  • Free returns for damaged or incorrect items
  • Original packaging required for clubs and electronics
  • Refunds processed within 5 business days of receipt
To initiate a return, email [email protected] with your order number and reason for return.
Can I exchange golf equipment that doesn’t suit my game?
Absolutely! We understand golf equipment is personal. Within 15 days of receipt:
  1. Contact us at [email protected]
  2. We’ll guide you through selecting better-suited equipment
  3. Return the original items in new condition
  4. We’ll ship your exchange once received
Note: Customer pays return shipping unless the item is faulty.

Customer Service

How can I contact Golf Master Shop?
Our Lancaster-based team is ready to help:
  • Email: [email protected] (fastest response)
  • Postal Address: 42 Greaves Rd, Lancaster, GB LA5H 7HG
We aim to respond to all inquiries within 24 business hours. For urgent tournament preparations, please mention “URGENT” in your email subject.
Still have questions?
Our golf equipment specialists are ready to help you choose the perfect gear for your game. Contact us today and experience why golfers worldwide trust Golf Master Shop for their equipment needs.